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OriginalCaveman® Support
Get in
Touch.

Need help with an order, delivery, warranty, or just want some product advice? We're a small team and we actually pick up the phone.

Send Us a Message

Fill in the form and we'll reply by email as soon as we can — usually the same or next working day.

Or email directly: sales@originalcaveman.com

Quick Help
Where is my order? +
If you have your order number, include it in the form above and we'll check the latest tracking or dispatch update for you. Orders placed before 2pm on working days typically ship the same day.
Returns & warranties +
All our Kamados include a free 2-year warranty covering everything — ceramics, metal parts, gaskets, grates. No exclusions, no fine print. For a return or warranty claim, just use the form above.
Product advice — which Kamado? +
Tell us how many people you're typically cooking for, the size of your outdoor space, and what you love to cook — and we'll recommend the right setup. We have four Kamados: the 23" Prime, 28" Barbarian, Hunter, and Hunter Pro.
Trade & bulk enquiries +
Interested in stocking OriginalCaveman products or buying charcoal in bulk? Select "Trade / Bulk enquiry" in the form above or call us on 01708 700522.
Contact Details
Phone
Address
Unit 1 Easter Park Industrial Estate
Ferry Lane South, Rainham
Essex RM13 9BP
Redec Industrial Limited
Mon–Fri: 9:00–17:00 UK Based
Get Directions →
Visits by appointment only.