Transparency: Forget about sneaky clauses or confusing terms designed to make you spend more than you need to.

Cost Efficiency: We don't hike up prices to cover extensive warranty nonsense. While we only offer a 2-year statutory warranty, our products are competitively priced and spare parts are available on our spares page at affordable and fair prices, so you can keep more cash in your pocket.

Clear Definitions: Other warranties play word games with "wear and tear," leaving you guessing. Not us. We lay it out straight.

Length of Warranty: Don't be fooled by fancy words. We tell you exactly what's covered and for how long, no BS.

No Hidden Exclusions: We don't bury exclusions in fine print. You'll know exactly what's not covered, no surprises.

No Overly Stringent Conditions: We're not going to make you jump through hoops just to keep your warranty valid. That's just plain ridiculous.

Low Replacement Costs: Ever been hit with insane prices for replacement parts? Yeah, we're not about that. Our spare parts are affordable and fair, ensuring you can keep your bbq in tip top condition.

Simple Claims Processes: Sick of endless paperwork and waiting around? We've cut out the red tape and streamlined our claims process, ensuring that replacement parts are readily available for purchase on our website. No more waiting weeks for a warranty replacement—order your parts today and expect them to be shipped out within 1-2* working days, getting you back on track faster.

Availability of Parts: We don't mess around with hard-to-find parts. We've got you covered with easy access, saving you time and hassle.

Transferability: Why should your BBQ's value take a nosedive just because you're looking to sell it? With our game-changing replacement parts service, your bbqs value is on condition, not on how many hands it's passed through

Extended Coverage: We refuse to dilute your protection as time goes by. Our coverage remains rock-solid, regardless of how long you've owned the product. Plus, with our unbeatable replacement parts service, your grill's resilience is unmatched, ensuring its performance stays top-notch for years to come.

No Complex Legal Language: We're not trying to confuse you with fancy lawyer talk. Our terms are clear and simple, so you know exactly what you're getting into.

**Within 30 days:** If a product is found to be faulty within 30 days of purchase, consumers are entitled to a full refund.

**After 30 days:** If a product develops a fault after 30 days but within the first six months of purchase, the consumer has the right to request a repair or replacement. If the repair or replacement is unsuccessful, they can then ask for a refund.

**Beyond six months:** After the first six months, if a product develops a fault, the burden of proof shifts slightly. The consumer needs to demonstrate that the fault was present at the time of purchase, but this doesn't mean they need to provide conclusive evidence. If they can reasonably show that the issue is not due to wear and tear or misuse, they can still request a repair, replacement, or refund.

**Reasonable durability:** The Act also states that goods must be of satisfactory quality, fit for purpose, and as described. This means they should last for a reasonable amount of time considering factors like the price paid, the type of item, and any information provided by the seller about the lifespan of the product.